The Office of the Public Service Commissioner has a lead role in providing advice and assistance to government agencies on the management of official information.

Here you will find the Official Information Management Policy which sets down the principles and processes that we follow when considering the management of official information:

Official Information Act Requests

If you would like to make an Official Information Act request to the Office of the Public Service Commissioner we can provide guidance to help you do that.

Before making a request for information

Before requesting official information, we encourage you to check out the sources of information below as you may find the information you need is already publicly available:

• Our News section

• Our Publications

• Our published OIA's

  
  

Found here is the Official Information Requests Policy, which sets down the principles and processes that we follow when considering all requests for official information: Coming Soon

Making a Request

Your request should be as clear and specific as you can make it. It is important to know the Office of the Public Service Commissioner does not hold information for all Public Service Agencies.  You need to request information directly from the agency that holds it. 

You can contact us in a number of ways to request information:

• Email: pscinfo@cookislands.gov.ck

• Telephone: +682 29 421 

• Postal address: P.O Box 24, Rarotonga, Cook Islands 

  
  

You need to provide:

• your name

• contact address (email or postal)

• details of the information you want

• details of the timeframes of the information you want

  
  

We may contact you if we need to understand in more detail what you are looking for.

If you make your request by phone or in person, we will obtain contact details from you and confirm your request in writing to ensure we have captured correctly the information you are seeking.

What can I request?

The Official Information Act (OIA) sets out your rights to request official information.  ‘Official Information’ means any information held by the agency including:

• Reports, memos, letters, notes, advice and emails

• Materials like tape recordings, videos or computer records and

• Internal policies or guidelines for decision making

• Reasons for decisions made about you.

What if I’m not satisfied?

You may wish to contact us in the first instance to see if we can resolve the issue.

You can make a complaint to the Office of the Ombudsman if you have concerns regarding the decision we made on your request or were unhappy about the way your request was treated or processed.

These concerns can relate to the withholding of information, extending the timeframe to respond to you, any charges for providing the information you have requested, delays in providing you with a decision or the information, or your request being transferred.

The Office of the Ombudsman can investigate and review our decision and may make a recommendation to us if it is considered appropriate.